Shipping & Delivery Policy
Effective Date: 3rd June 2025
This policy explains order processing timelines, shipping methods, delivery responsibility, and customer protections across Wealth Galaxy’s commerce ecosystem.
Platform Overview
Wealth Galaxy operates a hybrid e-commerce platform supporting:
- Inventory-led products fulfilled directly by Wealth Galaxy
- Marketplace products fulfilled by independent third-party sellers
Order Processing Timeline
Orders are confirmed via email or mobile notification after successful processing.
Shipping Timeline & Logistics
- Delivery typically completed within 3–10 business days
- Timeline varies based on geographic location and logistics partner
- Tracking details provided after dispatch
Shipping Charges
Shipping charges are displayed at checkout before payment confirmation.
- Free shipping may apply during promotions
- Minimum order value conditions may apply
Inventory Products (Wealth Galaxy Fulfilled)
- Shipped via authorized logistics partners
- Tracking details provided upon dispatch
- Risk transfers upon delivery confirmation
Marketplace Products (Third-Party Sellers)
- Seller responsible for packaging and dispatch
- Seller responsible for product condition and authenticity
- Wealth Galaxy facilitates resolution support
Lost or Delayed Shipments
- Investigation initiated with logistics partner
- Refund or replacement provided after verification
Address Accuracy & Delivery Confirmation
Delivery is considered complete when confirmed by customer or logistics provider.
Force Majeure Conditions
Delivery timelines may be affected by natural disasters, strikes, government restrictions, or other uncontrollable events.
Customer Support
Email: support@mywealthgalaxy.com
Phone: 93477 91033
Support available via App & Website
Response timeline: Within 48 hours