Grievance Redressal Policy
Effective Date: June 3rd, 2025
Wealth Galaxy Pvt. Ltd. is committed to resolving user grievances efficiently, transparently, and fairly in accordance with regulatory and compliance standards.
Need Immediate Help?
Email: support@mywealthgalaxy.com
Phone: 9347791033
Support available via Website & Mobile App
Objective
Wealth Galaxy provides a transparent grievance redressal system to address user concerns related to transactions, rewards, and platform services.
Scope of Complaints
- Failed or delayed transactions
- Refund issues
- Gift card delivery problems
- Account access issues
- Reward discrepancies
- Fraud or suspicious activity
- Technical errors
How to Raise a Complaint
Users must provide:
- Registered name
- Mobile number or email
- Transaction ID
- Description of issue
Grievance Officer
Name: Sreeedhar V
Designation: Grievance Officer
Email: sreedhar@mywealthgalaxy.com
Contact: 80962 32223
Address:
Aaron Tower,
Battarahalli,
Bengaluru, Karnataka – 560049
Resolution Timeline
- Acknowledgment within 48 hours
- Resolution within 7–15 working days
- Banking delays may extend timelines
Escalation Mechanism
If unsatisfied, complaints may be escalated to the Grievance Officer.
Escalation responses will be provided within 7 working days.
Transaction Disputes
- Avoid duplicate payments
- Refunds follow Refund Policy
- Additional documentation may be required
Fraud & Misuse Complaints
- Account access may be restricted
- Verification may be required
- Investigation may be conducted
Record Maintenance
All grievances are tracked internally for compliance and service improvement.
Policy Updates
Wealth Galaxy reserves the right to update this policy at any time.